When to share a concern

Students, Faculty, Parents, and others are strongly encouraged to share with us when they have significant concerns about a student’s well-being. Concerns can be social, physical, academic or otherwise. Below are just a few examples of each:

Common examples of concerning behaviors

The following list of indicators provides some context when deciding whether a student may need additional support:

Steps you can take NOW before/after sharing your concerns

Before or after sharing a referral with us, consider these steps:

  • Talk to the Student: Share your concerns privately and objectively. Let them know you care about them. Ask them open questions and encourage a dialogue about possible first steps.
  • Offer to Connect the Student Directly: If there is a resource the student might benefit from, offer to connect them directly.  Walk them to the office or person who can help, introduce them personally, and stay with them while they seek assistance. Also, you can email the service directly and include the student – make it a personal connection that the student will find easier to use.
  • Follow-up with the Student: Set up a plan for checking in with the student – plan to meet later the next day or the next week; establish lunch or coffee plans.
  • Let Us Help: Consult with our office on resources and options for success. Update us on how the student is doing and whether things are getting better/worse.

What happens once a referral is shared?

Where does the referral go?

Once a referral is submitted, it is shared with and reviewed by staff in Student Care and Outreach. Depending on the circumstances and potential existing relationships, the referral may also be shared with other professional staff who will assist in providing support.

Will someone meet with the student?

Based on the information provided, someone from our office (or a campus partner) may reach out to the involved student directly to offer a support meeting. These meetings are generally non-confrontational and are designed to help the student navigate any additional difficulties they may be experiencing. Not all referrals result in a face-to-face meeting with the student.

Except in very rare circumstances involving student safety, we do not require that students respond to our offers of support. In most cases, we will attempt to contact the students several times using multiple methods. If they do not respond, we will attempt to update you on our attempts and will share a general set of resources with the student.  If a referral involves potential safety concerns for a student, staff will take additional steps to attempt to get in touch with the student and connect them with appropriate resources.

Are updates provided?

When possible and appropriate, we will provide an update to the person making the referral on actions that have been taken. The amount of information that is able to be shared in any update is limited substantially by federal privacy laws (including FERPA).