Campus Technology Support is composed of three units:

Technology Service Desk

Service Desk Analysts are technology professionals who serve as the first line of contact for almost all technology needs. This unit answers nearly 30,000 support requests per year and resolves most of those requests without escalation to other units. The Service Desk also coordinates with the Support Operations team to supply all of the computer labs and print management stations with needed materials such as paper, staples, toner, disinfectant wipes, etc.

Support Operations

Support Engineers and Specialists are experts in configuring, managing, and supporting Elon’s deployed technology devices. This unit builds, installs, and manages all campus computers, tablets, printers, copiers, peripherals, phones, and other devices used throughout the University. This team manages installed campus software and maintains operating system patches, inventory, and the overall endpoint computing experience.

Service Design

Service Design partners with all Information Technology departments to identify, describe, and streamline technology services offered to the Elon community. This team maintains a portfolio of services, how to access them, and related Knowledge Base articles through the IT Self-Service Portal. The focus of Service Design is to enhance the capabilities of service management tools to support the overall customer experience.

Meet Our Team