AK Krauss

Graduate Assistant for Undergraduate Studies The University of Texas at Austin, Austin TX

• Created content such as blog posts, Tweets, and student profiles with emphasis on student experience and university programs that offer support to marginalized students

• Edited department website using Drupal and basic HTML

•Regularly audited department website for degree exploration and updates with Craft CMS in order to ensure that students get up to date information about academic programs

Clinical Social Work Intern for Patient and Family Engagement Texas Children’s Hospital, Houston, TX

• Created policies, mentor training, mentor-mentee match forms, program advertising documents, and other materials for the peer to peer program for the parents of transgender patients in the Gender Care Clinic

• Collaborated with social workers, physicians, and community members to edit and finely hone the processes and materials for the peer to peer program in the Gender Care Clinic

• Presented to high-level administrators to gain stakeholder buy-in for the peer to peer program in the Gender Care Clinic and elevates family advisor feedback to such administrators

• Coordinated, developed, and facilitated mentor training for the peer to peer program in the Gender Care Clinic

• Created assessment measures for the peer to peer program in the Gender Care Clinic

• Conducted focus groups for family advisors, most notably in the creation of a Family Resource Center 

Graduate Assistant for Student Emergency Services The University of Texas at Austin, Austin TX

• Facilitated case management for up to 475 student emergencies including financial concerns, hospitalizations, Title IX related concerns, and general mental health including 39 crisis cases

• Participated in weekly case consultation with staff, as well as additional consultation when necessary

• Provided comprehensive referral services to students for on campus and community services

• Supported student victims and survivors of crimes, abuse, theft, assaults or other safety concerns

• Collaborated with other departments to enhance University partnerships

• Worked 1:1 with students through walk-in appointments and calls

• Managed and updated confidential case records and documentation in electronic record database

• Completed 40 hour Victim Advocacy Training through Office for Victims of Crime Training and Technical Assistance Center

• Answered calls and provided case management and follow-up for the Behavior Concerns Advice Line, where individuals could report concerns about student behavior on campus

Intern for IDEA-Montopolis Charter School, Austin TX

• Provided 1:1 solution-focused support for a caseload of 9 middle and high school students

• Provided safety planning with students experiencing suicidal ideation and followed crisis protocols • Communicated with parents regarding student hospitalizations

• Co-facilitated a social skills group for 7th grade students

• Co-facilitated a No Place for Hate club for high school students which was approved by the AntiDefamation League

• Use of standardized mental health assessments including GAD-7 and PHQ-9 10/19-4/20

Volunteer Facilitator for the “Friends like Us” LGBTQ Support Group Beaumont Teen Health Center, Taylor MI

• Created activities and facilitated discussion on the topics of gender, sexuality, and self-care for LGBTQ identifying young people

• Managed group dynamics and logistics of weekly meetings along with professional co-facilitators

• Supported group members through offering coping strategies and resource referrals

Resident Advisor for the Gender Inclusive Living Experience (GILE) The University of Michigan, Ann Arbor MI

• Participated in on call rotations and building rounds to serve as first point of contact in resident concerns including medical concerns, mental health crises, resident intoxication concerns, and bias incidents during evening hours

• Provided additional on-call services and resource referral for 10-15 residents in GILE program, and served as an advocate for these residents during hospitalizations, bias incidents, and other crises

• Planned and coordinated a homestay program for GILE residents who did not have affirming places to stay over winter break based on resident feedback

• Participated in program development to plan for the program’s future and update marketing in collaboration with residents and Housing administrators

• Coordinated events using a small events budget at least bimonthly for residents, many of which focused on LGBTQ identity and intersecting identities

• Educated residents on campus resources and issues of privilege, oppression, intersectionality, and social justice through bulletin boards and flyers

Facilitator for Change it Up! Workshop The University of Michigan, Ann Arbor MI

• Co-facilitated 40 two-hour trainings on bystander intervention and social identities for an average of 75 college freshman per session

• Provided mentorship and feedback for new facilitators as the program’s most senior facilitator

• Conversed with the Change it Up! lead team to inform the content of the workshop