Faculty/Staff Technology Guide
There are many free resources available to you from Elon Technology. Browse the sections below to learn more about setting up your email accounts, printing on campus, accessing course information and more.
Still have questions? Contact the Technology Service Desk at (336) 278-5200 or visit the IT Self-Service Portal for help any day of the week.
Accounts
Elon Account
All Elon faculty and staff are provided with an Elon Account (username and password) that grants access to a variety of resources including email, OnTrack, Moodle, LinkedIn Learning, campus computers, and more.
Communication & Collaboration
All Elon faculty and staff are provided with an official Elon email account through Microsoft Office 365. To check your email, use one of the following supported email clients:
- Microsoft Outlook – Microsoft 365 (for Mac or Windows)
- Microsoft Outlook 2016 (for Mac or Windows)
- Outlook Web Access
Mobile Phones
Elon has agreements with Verizon and AT&T to provide mobile phones for specified faculty and staff as a part of their work at the university. University-owned mobile phones are paid for by your department and must be approved by your supervisor.
Learn About University-Owned Mobile Phones
Mobile Phone Discounts
As an Elon employee, you are eligible for discounts on cell phones, service packages, and accessories.
Explore Employee Discount Opportunities
Office Telephones
If a new phone needs to be installed or there is an issue with an existing phone, please contact the Technology Service Desk at (336) 278-5200.
Microsoft Teams
Microsoft Teams is an interactive platform designed to simplify communication and collaboration between you and fellow students, faculty, organizations, and other groups. A hub for teamwork, Teams incorporates a variety of Office 365 tools for your use. All Elon students, faculty, and staff have secure access to the tool, making it easy to search and add members to a team.
- Host video calls within the platform and use the chat feature to reduce the need for email
- Create, upload, and share Word, Excel, PowerPoint, or OneNote documents within the platform
- Real-time collaboration with professors and peers
- Access the same files on any phone, tablet, or computer
To learn more about these and other tips, visit Microsoft Office 365’s video series.
Zoom
Zoom is a web conferencing platform well-known for its simplicity and sought-after virtual breakout room options. Learn about key features and use our quick start guide to schedule a meeting.
- Host meetings in your personal, virtual meeting room with a consistent URL
- Schedule meetings through Outlook
- Record to the cloud or your device and share your meeting or event
- Connect multiple people at once to your video or audio call
- Share your screen, documents, and applications during your video call
- Chat with others one-or-one or in a group
- Upload virtual backgrounds
Network Connectivity
Wireless Internet Access
Elon University maintains a robust wireless network throughout campus, including several outdoor areas between buildings.
VPN for Remote Access
The VPN (virtual private network) is used to connect to network resources while off-campus. Elon offers two different VPN connections – WebVPN and Colleague VPN. Both will use the Cisco AnyConnect Secure Mobility Client software to connect from your PC or Mac.
Event Planning
Office of Event & Space Management
All events sponsored by faculty or staff must be registered through the Office of Event and Space Management using the 25Live event management system. Requests for events and meetings must be submitted within the timeframes outlined by the Office of Event and Space Management. Timeframes vary depending on the type of event and the group making the request. Events may or may not be approved on a case-by-case basis. Please visit the Event and Space Management website for more information and to view the full University Events Calendar. For questions, call (336) 278-EVNT (3868) or email events@elon.edu.
Media Services
Media Services provides equipment and technology support to faculty, staff, and students for various projects and events. For questions, call (336) 278-6598.
Get Help
Technology Service Desk
The Technology Service Desk is the single point of contact for technology-related questions and problems at Elon.
Contact the Technology Service Desk
Teaching and Learning Technologies (TLT)
TLT is comprised of educational technologists, instructional consultants, and multimedia specialists who work to support faculty and staff. For questions, email tlt@elon.edu.
IT Self-Service Portal
The IT Self-Service Portal includes a comprehensive list of technology services and tools offered at Elon, how-to articles, and ways to request services or report issues. The portal is a great starting point for any technology-related question.
Access the IT Self-Service Portal
Teaching & Learning Technology Student Consultants
TLT Student Consultants provide faculty, staff, and students with walk-in technology support in Belk Library. These students staff the Belk Library Service Desk and answer a variety of technology questions, and in addition, are available in the TLT office to provide consultations on various technology topics, including Moodle, WordPress, Microsoft 365, and Zoom.
Instructional Technologies
Moodle
Moodle is the learning management system utilized at Elon. Instructors may use features in Moodle to make course materials available to students, link to resources, post announcements, and more.
LinkedIn Learning
Elon has a partnership with LinkedIn Learning to provide on-demand training to all campus users. LinkedIn Learning offers a library of more than 10,000 video tutorials to help you develop business, technology, and creative skills. The robust platform covers various topics, from leading software like Microsoft Office and Adobe Creative Suite to audio and video editing applications and much more. These high-quality tutorials are taught by industry experts and are available 24/7 for convenient, self-paced learning.
Learn More About LinkedIn Learning
Maker Hub
The Maker Hub is an open workspace where you can use 3D printers, sewing machines, and other equipment for free. Locations include the Colonnades E building and Downtown Elon, above Pandora’s Pies.
Learn More About the Maker Hub
Kaltura
Kaltura is a Moodle plugin allowing you to upload videos to your course easily. Videos are private and only available to students in your course. Kaltura also offers screencasting and automatic captioning of your uploaded videos.
Safe Exam Browser
Safe Exam Browser replaces Respondus LockDown Browser. Like Respondus, Safe Exam Browser is a tool that integrates with Moodle to deactivate multiple computer features while students are taking exams. In the Moodle quiz settings, you can enable Safe Exam Browser on existing or newly created quizzes. When activated, the application will deactivate shortcut keys, clear the clipboard, restrict specific websites, and much more. To discuss ways the tool may be used in your course, request a consultation with TLT staff.
Hardware, Software & Printing
Printing/Copying
Faculty and staff may print, copy and scan from printers located throughout campus. Our print management system makes it easy to send print jobs to your nearest Canon multi-functional printer, whether that printer is in your office or a building across campus. Download the print driver to send to any Canon multi-functional printer, or simply email your document to mobileprint@elon.edu. Retrieving your print job is as easy as tapping into the printer with your Phoenix Card and following the directions on the screen.
NOTE: Emails sent to Print Services (printservices@elon.edu) will NOT go to Canon copiers on campus.
For more information on what Print Services offers, visit their website here.
As a convenience, IT provides faculty and staff access to the student printing system. However, please note that many Canon printers in computer labs and other popular student locations are for student printing only and should not be used instead of Canon printers in your departments for departmental printing.
Learn More About Faculty/Staff Printing
Faxing
RightFax enables users to send and receive faxes directly from their computer. To send a fax, you’ll need to request a RightFax account from the Technology Service Desk at (336) 278-5200, but first, check your department’s processing policies before making a request.
Microsoft 365
Elon faculty and staff may download up to five copies of Microsoft Office from their Microsoft 365 account.
Adobe Creative Cloud
All faculty, staff, and students can access Adobe Creative Cloud, including Photoshop, Illustrator, AfterEffects, and more. Learn more about available software and resources to get started.
Learn More About Adobe Creative Cloud
Poll Everywhere
Poll Everywhere is an audience engagement tool designed to facilitate interaction between presenters and their audiences in hybrid, remote, or in-person settings. This resource offers a range of interactive features, including surveys, Q&As, word clouds, knowledge checks, competitions, and more, enhancing your workshops, presentations, ERGs, and feedback collection.
Learn More About Poll Everywhere
AppsAnywhere
AppsAnywhere provides a way to access different university programs through an online portal. The service is available on-demand, on or off campus. Learn how the service works and explore available programs.
More Software & Support
In addition to the software listed above, Elon provides additional options for faculty and staff to download or purchase. Visit the Computer Software page for a list of software and support resources.
Safety & Security
E-Alert Emergency Text Messaging
Sign up to receive text messages about campus emergencies, class cancellations, and vital weather information through e-Alert. Visit emergency.elon.edu for more information.
Register for E-Alert
Information Security Alerts
Spear phishing, phishing, ransomware, and other electronic communication scams are pervasive at educational institutions. Learn more about these types of attacks on the Information Security website and sign up for Information Security Alerts to stay informed of the latest cyber threats and phishing schemes targeting Elon’s campus.
Subscribe for Information Security Alerts
LastPass
Elon offers you free premium access to LastPass, a password management tool that takes all the effort out of managing your passwords. LastPass features password generation tools, automatic form filling, and automatic login/password completion. Once LastPass is up and running, you won’t have to worry about remembering passwords again.
Learn More About LastPass
Multi-factor Authentication (MFA) with Duo Security
Elon University uses a multi-factor authentication method (MFA), Duo Security, for logging into some web applications. In addition to your Elon email username and password, MFA uses your mobile phone, tablet, or office landline phone to verify your identity. This prevents anyone but you from accessing your account, even if another person knows your password. This added layer of security also reduces the number of compromised accounts that impact the university community.
Learn More About MFA
Password Management
Manage your Elon account password through Elon’s Self-Service Password Management site. Use this site to change your password and sign-up to utilize security challenges if you get locked out.
Learn More About Password Management
Access the Self-Service Password Management site
Phoenix Card
The Phoenix Card is the official Elon identification card (ID) for faculty, staff, and students. Use this card to access buildings after hours, athletic and cultural events, campus gyms, and to check out books, media, and other equipment from the Belk Library. Using Blackboard, you can place Phoenix Cash on your card. Phoenix Cash is accepted at eating establishments across campus and many area restaurants. The Phoenix Card office is located in McCoy Commons 201.
Learn More About the Phoenix Card
Clean & Sanitize Technology Safely
REMEMBER: Don’t spray disinfectants, water, or other cleaners directly on technology equipment! If necessary, squeeze excess liquid from a disinfectant wipe, then clean the device.
Above all else, regularly washing and sanitizing your hands after using shared technology is recommended to protect against the spread of illnesses.
More Information & Tips
Blended, Online & Emergency Remote Teaching
Teaching in Times of Disruption
Many of the technology resources mentioned in this guide are readily available whether your course follows an in-person, blended, online, or emergency remote model. Visit the Teaching in Times of Disruption website to review pedagogical strategies and technology resources for various course design options.