Users will have less difficulty accepting agents if they gradually gain their trust. Trust has to be earned, and that always takes time.
Predictor: Maes, Pattie
Prediction, in context:In a 1995 article for Wired magazine, Scott Berkun, a SI/Usability specialist at Microsoft, interviews artificial intelligence expert Pattie Maes, a leader in intelligent-agent research. Berkun quotes Maes saying: ”Users will have less difficulty accepting agents if they gradually gain their trust. Trust has to be earned, and that always takes time. We did increase the learning rate once we explored having agents collaborate. We found agents were learning the same things independently. For instance, messages from mailing lists or newsgroups have a lower priority than personal mail. With collaboration, agents can start from shared libraries of experience.”
Biography:Pattie Maes , a researcher at MIT’s Media Lab, was a founder and board member of Firefly Network, Inc. in Cambridge, Mass. Ð one of the first companies to commercialize personalization and profiling technology (Firefly was acquired by Microsoft in 1998). She was also a founder and a board member of Open Ratings, Inc., a provider of performance data on businesses for B2B ecommerce. (Research Scientist/Illuminator.)
Date of prediction: January 1, 1995
Topic of prediction: Getting, Sharing Information
Subtopic: Intelligent Agents/AI
Name of publication: Wired
Title, headline, chapter name: Agent of Change: Pattie Maes Believes Software Agents Are Ready for Prime Time
Quote Type: Direct quote
Page number or URL of document at time of study:
http://www.wired.com/wired/archive/3.04/maes_pr.html
This data was logged into the Elon/Pew Predictions Database by: Anderson, Janna Quitney