By leveraging the superhighway, many types of companies will be able to re-engineer their business to provide dramatic improvements in internal processes and a quantum leap in customer services. In the financial sector, for example, the banks will be able to work far more intimately with their customers and, for that matter, with their customers’ customers.
Predictor: Benhamou, Eric
Prediction, in context:In a 1994 speech to the Hong Kong Telecommunications Users Group, 3Com CEO Eric Benhamou said a networked world would be of benefit to businesses: ”‘By leveraging the superhighway, many types of companies will be able to re-engineer their business to provide dramatic improvements in internal processes and a quantum leap in customer services. In the financial sector, for example, the banks will be able to work far more intimately with their customers and, for that matter, with their customers’ customers,” he said. He added that the health industry would be another main beneficiary.”
Biography:Eric Benhamou chaired the American Electronics Association’s National Information Infrastructure Task Force from 1993-1995, representing 3,000 member companies in the fastest growing segments of the high-technology industry. He later became chairman of the 3Com Corporation, a world leader in networking technologies. (Technology Developer/Administrator.)
Date of prediction: April 1, 1994
Topic of prediction: Economic structures
Subtopic: General
Name of publication: South China Morning Post
Title, headline, chapter name: Golden Future for 3Com
Quote Type: Direct quote
Page number or URL of document at time of study:
Supplement. Page 1 http://web.lexis-nexis.com/universe/document?_m=076f77c88e72794f2cf6c3612a737280&_docnum=1&wchp=dGLbVlz-lSlzV&_md5=228a5d44e6ae1bc43786b05ddfb547eb
This data was logged into the Elon/Pew Predictions Database by: Boone, Jason Matthew