Chapter 12: Less Is More
A real estate agent builds a model of you from a succession of houses that fit your taste with varying degrees of success. Now imagine a telephone-answering agent, a news agent, or an electronic-mail-managing agent. What they all have in common is the ability to model you. It is not just a matter of completing a questionnaire or having a fixed profile. Interface agents must learn and develop over time, like human friends and assistants.